The Level

Add even greater value to your Madrid experience with The Level premium services. Understand the art of taking care of yourself the way we do, as we offer you exceptional, personalized and friendly service.

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Enhance your experience at Meliá Serrano Madrid by entering the world of The Level. A sophisticated and elegant space for our most distinguished travelers. Book the hotel’s best rooms and suites, visit private VIP areas such as The Level Lounge and terrace, and receive special perks. Enjoy the movie star experience.

Capsule coffee maker
Access to the private Lounge
Private reception area
Private check-in and check-out
Free ironing (one garment per stay)
Bluetooth speakers
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Unique experiences

The Level Lounge

The Level guests have access to our private VIP Lounge on the seventh floor. Open between 11am and 11pm, serving a selection of delicious snacks, typical Madrid tapas and refreshing beverages. It also has an exclusive outdoor terrace. Exclusive to The Level guests.

Enter another world

Book the Level and get ready to enjoy this select and distinguished setting. Receive the most exclusive attention from our Meliá Madrid Serrano team. A la carte breakfast, private reception area throughout the day, 10% discount in our Arado Restaurant, and flexible check-in and check-out (upon request and subject to availability). It’s time for the ultimate movie star vacation experience.

Special services in every space

Enjoy ultimate attention to detail during your The Level vacation. Enjoy all our welcome services, turndown service, or free ironing of one garment per vacation (until 10pm). Large, modern spaces designed to make you feel comfortable, including a fitness ball, Rituals amenities, a Nespresso coffee machine, a Wii games console (upon request and subject to availability), an MP3 dock with Bluetooth, a steam iron and The Level bathrobes and slippers. The perfect chance to chill out and make the most of your vacation.

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Other superior rooms

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The Level Room

  • 22 m²

Tour Madrid, using one of Madrid’s most fashionable areas as a base. Chill out in a modern room with views of Diego de León Street, Claudio Coello Street, or the interior patio. Well-being in a room bursting with details.

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The Level Premium

  • 26 m²

Surround yourself with Madrid’s unique vibe in a room with a bedroom, lounge with a couch and a spacious bathroom with a shower or bathtub. All this plus The Level, the most exclusive service we have at Meliá Madrid Serrano.

Level

Grand Premium

  • 40 m²

Book the perfect room for your unforgettable vacation in the Spanish capital. With fantastic views of the surrounding streets or the hotel gardens, enjoy a wonderful room with a large bed, a chill-out area and a carefully designed bathroom bursting with elegant details.

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The Level Junior Suite

  • City view
  • 50 m²

Fall in love with Madrid when you book this retreat, with enviable views of Diego de León and Claudio Coello Streets. It includes a bedroom, a separate lounge, and a bathroom. Choose a suite with The Level exclusivity.

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